Forging Digital OneOffice for MicroBusiness in India

LendStack Digital OneOffice is designed where the teams function autonomously across the front, middle, and back offices. The application LendStack enables those functions to promote broader processes with real-time data flows that support rapid decision-making. It’s where front, middle, and back offices will cease to exist, and they will be called simply as OneOffice.

What is the Digital OneOffice?

LendStack Digital OneOffice focuses on real-time customer and business owner engagement. LendStack OneOffice is:

• Collaborative (not collective)
• Unified (not silos)
• Scalable (not dynamic)
• Predictive (not reactive)
• Realtime (not responsive)
• Autonomous (not touchless)

When, where and for whom is Digital OneOffice meant?

Micro Business must have an operating framework that maps out when, where and for whom they must create a revenue stream in the future.  A micro business will struggle to drive the unification of digital business models with ever-emerging technologies for the following reasons:

• A true micro business cannot succeed without unifying the front, middle, and back offices.
• Traditional business approaches will fail to have a purpose beyond incremental efficiency. 

How to achieve Digital OneOffice?

LendStack Digital OneOffice is the framework for achieving a true digital micro-organization:

• CX is not just fancy UI. Make CX (Customer Experience) the core of all your business operations from front to back.
• Cost reduction is not a strategy. Drive revenue generation and metrics that measure value creation.
• Weed out the customers unprepared to change. Invest in an inclusive customer who wants to learn and share.
• Your tech infrastructure is everything. Automate, digitize, cloudify, and secure your underbelly.
• Don’t think about the Future of Work. It’s all here and now you need to make decisions on where you go with it…act now in the new Artisanal World!

The UNIQUEU x LendStack experience

UNIQUEU STORE contracted LendStack from the start of the execution phase and since then, both teams have closely collaborated on ideas from inception all the way through to the product launch. The LendStack team has loved working with UNIQUEU STORE and is happy to have contributed to the development of their cutting-edge micro business solutions. Kritika Bharath, Cofounder at LendStack stated that “The dedication of the UNIQUEU team through the entire process fell nothing short of admirable. It was indeed a joy working with a team of individuals passionate about micro-entrepreneurs while we focused on developing a state-of-the-art platform to cater to their business”. 

The Bottom-line: Traditional digital applications have been focused on incremental improvements for small and medium enterprises, not creating genuine frameworks for micro businesses.

While traditional apps such as Khatabook, Vyapar and Tally promote incremental efficiencies based on the centralization of support functions and the use of additional resources to increase operating costs, none of these models has provided an ideal end state for ambitious micro-organizations. 

Without having a true picture of how you want to operate in the future, you will perennially be searching for short-term fixes to drive out further costs, and never be able to map out a revenue journey that will bring together your two most critical assets: your customers and you.